Shipping & Return Policy

Shipping and Return Policy

All orders are processed within 1 to 5 business days of receiving your order. (Excluding weekends and public holidays). You will receive a notification when your order has been shipped.
Deliveries are made by third party suppliers such as FedEx, UPS or USPS according to their operational schedule. The transport company can contact you by phone to organize the delivery or to inform you about the delivery status.
Cancellation Request/Rejected Orders – Once the order has started processing or has been shipped, it cannot be cancelled. If a customer no longer wants the item, they must apply for a Return Merchandise Authorization Number ("RMA") and charge a restocking fee. The customer is responsible for all shipping costs.
Lost Packages - Please notify us in writing of any undelivered packages within five (5) days of the estimated delivery date. Without such notification, ComfyGO, INC. no responsibility for a lost package. If RMA instructions are not followed, we cannot be held responsible for items that do not reach our warehouse. Please ship and track your package using a professional courier or postal service provider.

Prices and estimates for domestic shipping

Shipping options and shipping costs for your order are calculated and displayed at checkout.
Deliveries are made by third party suppliers such as FedEx, UPS or USPS according to their operational schedule. The transport company can contact you by phone to organize the delivery or to inform you about the delivery status.
Our in-store pick-up times are Monday through Friday, 9:00 a.m. to 5:00 p.m. Please call prior to your scheduled pickup time and have your order confirmation email ready upon arrival.
Shipping costs are non-refundable - Express or international shipping costs are non-refundable. Customer is responsible for return postage and returning unwanted items. If required, a prepaid label can be issued and the shipping cost will be deducted from the amount to be refunded.

international shipping

We offer international shipping to the following countries: Canada, Mexico and other countries you can see at checkout.
Shipping options and shipping costs for your order are calculated and displayed at checkout.
The terms of delivery and their insurance terms are determined by third-party carriers such as DHL, FedEx, UPS or other couriers. The transport company can contact you by telephone using the contact details provided.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ComfyGO, INC is not responsible for these fees.
Recipients of orders shipped internationally from the United States are fully responsible for all import charges such as brokerage fees, duties, taxes, etc. You are required to accept delivery of the package to be shipped. Failure to accept such deliveries may result in the parcel being abandoned and the total loss of any credit.
Shipping costs are non-refundable - Express or international shipping costs are non-refundable. Customer is responsible for returning unwanted items. If required, a prepaid label can be issued and the shipping cost will be deducted from the amount to be refunded.

How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us with a tracking number. It may take 48 hours for the tracking information to be available.
If you have not received your order within five (5) days of receiving your shipping confirmation email, please contact us at info@comfygomobility.com with your name and order number. We will then investigate the matter. Shipping to PO Boxes

We do not ship to PO Boxes. boxing

We do not ship to PO Boxes.

Refunds, returns, and exchanges

We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
If your order arrives damaged, please email us as soon as possible at info@comfygomobility.com with your order number and a photo of the item's condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier. Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
Original packaging must be included (manufacturer's box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
Used items are not eligible for return and are covered under their respective warranties.
For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part. A complete serial number or order number is required for certification.
Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
All new products are backed by a limited warranty. Warranty details may vary for each product; please refer to the Specs & Warranty tab on the product page for specific information. The limited warranty does not cover labor or device failure due to misuse or negligence by the owner, and excludes non-durable components such as rubber materials, accessories, wheels, brakes, and plastic parts that undergo normal wear and require periodic replacement. To make a warranty claim, proof of purchase and the product's serial number are required.
ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.